Refund and Returns
Refund & Returns Policy
We strive to ensure that all industrial equipment and products delivered meet the highest quality standards. If you are not satisfied with your purchase, this Refund & Returns Policy outlines the terms and conditions under which returns and refunds are accepted.
Eligibility for Returns
Customers may request a return under the following conditions:
~ The item received is defective, damaged, or not as described.
~ The return request is submitted within 7–30 days from the delivery date.
~ The product is unused, in its original condition, and includes all original packaging, manuals, and accessories.
Note: Custom-made, special-order, or used industrial equipment may not be eligible for return unless defective.
Return Process
To initiate a return:
~ Contact our support team at itamaequipment@gmail.com with your order number and reason for return.
~ Provide photos or videos (if applicable) to support your claim.
~ Once approved, we will provide return instructions and the return shipping address.
Returns sent without prior authorization may not be accepted.
Refund Policy
Refunds will be processed under the following conditions:
~ Approved returns will be inspected upon receipt.
~ If the item meets return requirements, a refund will be issued to the original payment method.
~ Refund processing time 5–7 business days after inspection.
Shipping fees, import duties, and taxes are non-refundable, unless the return is due to our error.
Exchanges
We offer exchanges only for defective or damaged items. If you need an exchange, please contact us within the return period.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
For international returns, customers are responsible for customs clearance and related charges.
Non-Returnable Items
The following items cannot be returned:
~ Customized or made-to-order industrial equipment
~ Used or installed machinery
~ Clearance or final sale items
~ Consumables (unless defective)
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Notify us within 48–72 hours of delivery.
Provide supporting evidence (photos/videos).
We will arrange replacement or refund at no additional cost.
Contact Information
For any questions regarding returns or refunds, please contact:
Email: itamaequipment@gmail.com
Phone: +62-882-0022-20226
Jl. Hayam Wuruk No.129 Mangga Besar, Taman Sari, Jakarta Barat, DKI Jakarta 11180